Contact Us

 

Pelton Shepherd Industries

Headquarters
P.O. Box 30218
Stockton, CA 95213-0218

Manufacturing Facilities
Stockton, CA
Atlanta, GA
Kansas City, MO
Columbus, OH

Phone: 209.460.0893
Toll Free: 800.BLUE.ICE (800.258.3423)
Fax: 209.460.1009

Email: sales@peltonshepherd.com


 

  Frequently Asked Questions

 

Commercial Applications when shipping perishables …

Q: How long will the gel packs last?
A: This will depend on each application. Pelton Shepherd recommends each customer test the gel packs within their own packaging so see what works best. Please keep in mind the following variables…the type and thickness of the insulation of the container, the temperature of the product when packed with the gel ice, what period of time product is being shipped, and what temperature the product must be kept during shipment. 

Q: How do I become a distributor and obtain pricing?
A: Simply give us a call to discuss what your needs are. From there we will send you a customer application and start fulfilling all your cold chain needs.

Q: Is there a minimum order?
A: Yes, we do have minimum orders depending on where your order is being shipped from. FOB: Stockton, CA … $75.00 minimum or $15.00 surcharge added.
FOB: Columbus, OH … 1 pallet minimum

Q: How much will the freight be and how can I lower the cost?
A: We recommend customers establish and secure their own freight rates with applicable discounts. If you prefer, our transportation department will assist you in getting freight quotations from our preferred carriers for you to compare with what you found.

Q: I received a gel pack in a package I received.  What can I use the gel pack for?
A: This gel pack was used to regulate the temperature of the product sent to you. You may reuse the gel pack by putting it in your freezer and using it to keep items cold in an ice chest. Please do not apply these gel packs to the body.

Q: How can I dispose of the gel packs?
A: Recycling the products by using them yourself in picnic and lunch box applications is a great way to have an added bonus from your package. Glacier Ice, Ecogel, and X-Cold Brick products are not for application to the body. If this suggestion is not a viable solution, you may cut the product open, throw the gel away (biodegradable over time), rinse the plastic, and recycle it.

Q: Why can’t I use it on my body?
A: Gel packs you receive in shipments are designed for commercial applications. These products stay cold too long for safe application to the body. 

Q: My child or animal has eaten the gel inside the pack. What do I do?
A: All of our products are nontoxic and noncaustic although you never know when one can have an allergic reaction. If you have any concerns contact your doctor.  We have MSDS available upon request.

Q: How can I purchase small quantities of the PSI Flex-Gel or Polar Ice packs?
A: We recommend contacting your doctor or chiropractor which you originally received them from. If this is not possible, please contact us directly at 1-800-258-3423 and we will assist you in finding a distributor that will accommodate your individual needs.

Value Added Services

 

JIT Frozen Delivery

Have your gel packs and refrigerants shipped to you frozen and ready to use.
Click here for details

Custom Print and Sizing

We will create any size gel pack to meet your requirements. We can design co-branded or custom labeled gel packs and refrigerants to match any need.
Click here for details

Fulfillment Projects

Have a special project? Call us to assist you with your special refrigerant or temperature controlled shipping needs!
Click here for details

 

 

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